Key Mediator Steps and Resources Needed

• Review case file(s), if available
• Customize email for landlord and tenant. Sample Call parties if needed.
• Obtain the following documents
  • COVID attestation if possible
    • For cases that do not involve non-payment or without a COVID-19 attestation, you may proceed ONLY if pre-approved by Ms. Chambers at HMN. Email Ms. Chambers for pre-approval.
    • COVID-19 Impact and Attestation Statement – Clark County version
    • COVID-19 Impact and Attestation Statement – Reno/Rural Housing Authority version
    • Clark County Low-Doc “Self-Attestation” when landlord W9 is present
    • Clark County Low-Doc “Self-Attestation” when landlord W9 is NOT present
  • Confidentiality Agreement (needed from all parties)
  • Release Consent for Confidential Information (for rental assistance)
  • DETR Release Authorization (needed for stalled claims only)
• Consider setting the mediation for 7 -10 days prior to the hearing date, allowing time for rental assistance funding and potential two good faith attempts at mediation.
• With proper release(s) in hand, reach out to funding sources to include rental assistance and DETR following guidance outlined. The “Release Consent for Confidential information” (resource above) is needed for rental assistance. The “DETR Release Authorization” (also above) is required by DETR. It is advised that you obtain the Release Consent for Confidential Information as early in the process as possible.
• Confidential: Rental assistance contact information available by emailing mediatorinfo@homemnv.org.
• Funding source information – City of Las Vegas, North Last Vegas, Henderson
• Conduct mediation by jointly preferred method (ultimate decision is mediator’s).
  • Two good faith attempts to mediate are required by mediators and all parties.
• Regardless of whether mediation results in an agreement, or if there is no agreement, email Case Disposition Form (CDF) and “agreement,” if any, to the court of record at least 2 judicial days before the hearing date. You must email the form and/or agreement to the court of record and Home Means Nevada or upload the documents you emailed to the court to Home Means Nevada’s The Renter Connect portal.
  • If agreement, reduce agreement to writing (agreement form).
  • Be sure to include the new Case Disposition Form (CDF) (sample).
  • If no agreement, only the CDF is required.
  • Email a second CDF if you verify rental assistance is approved or denied
• Email “Agreement or No Agreement” document and CDF to the court of record AND HMN.
  • Email to Courts
    • Clerk of Court List (easiest)
    • Clerks of Court Link (if your court of record is not on the list)
  • Email to Home Means Nevada
    • Email mediatorinfo@homemnv.org
• Mediator’s must notify the parties of any known conflicts of interest.
  • If immediately apparent upon case assignment, notify HMN to return the case.
• Home Means Nevada’s The Renter Connect contact information.
  • For mediator use ONLY
    • Website: https://therenterconnect.org/
    • Email: mediatorinfo@homemnv.org
    • Phone: (702) 789-7349
• Need an interpreter? Contact HMN and specify language.
  • Include interpreter on all correspondence

Remember that mediators must comply with the ABA Model Standards of Conduct for Mediators